|
As members of the legal community it is likely that your client has come to you for assistance with the claim as a result of a personal injury.
We can help you and your clients by providing a complete non-fault accident management service to them, negating the need for you both to go through the claims procedure.
The service we offer to your client is open to all including:
* Those under 21 and over 70 years old
* Those covered both comprehensively or third party
* Those who have special vehicle requirements including dual control, estates, people carriers, 4x4s, motorbikes, commercial and sports/executive vehicles.
We can provide you with a dedicated claims handler to provide a direct contact for any queries or updates. Our phones are not automated, each time you phone in, it will be answered directly by one of our claims advisors.
We are aware that some clients prefer to report their claim directly to their insurance company. As a service provider we would recommend a service such as ours as it helps to reduce the time and inconvenience for the client, as we will manage the claim completely.
Other advantages that our service has are:
* Protection of your policyholders’ excess
* Protection of your policyholders’ no claims bonus
* Recovery of all costs incurred by your policyholder
* Provision of a vehicle that matches your policyholders’ vehicle requirements
Management Information
Management Information can be tailored to suit the needs of the referrer. Commonly requested information includes:
* Accepted claims
* Declined claims, with a reason
* Completed claims
We promise to keep in regular contact with the client, ensuring that they will go no longer than 5 working days without having spoken to a claims advisor to update them on the progress of their claim.
Along with ensuring the client is aware of the progress of the claim, the referrer is also provided with a dedicated contact through which they can get regular updates on the progress of the claims they have currently ongoing.
Customer Satisfaction
Customer satisfaction and a high level of service are of paramount importance throughout the Car Crash Line Group.
Our satisfaction levels are constantly monitored through the use of customer questionnaires. The results are analysed and improvements to the service are always being made.
Likewise we welcome the input from our referrers with regards to their satisfaction with our service to both themselves and their clients.
Commissions
For each accepted claim we promise to pay you as a referrer a competitive rate of commission.
We promise to pay your commission within 14 days of the hire termination.
For more information on the service we can provide or a brochure please call 0870 111 8995 or contact us.
|
