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Like any successful business, we need to remain competitive and efficient. Yet we never forget that our aim is to minimize drivers’ distress and to solve their immediate problems. Our Customer Care Commitment guarantees the same level of service whether we are dealing with a broker, a garage or a driver.
The Bike Crash Line Customer Care Commitment
Our Operations Include:
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30-minute client contact
We will contact your client within 30 minutes of your referral to us, explaining who we are and how we can assist them, on your behalf.
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4-hour vehicle delivery
We will deliver the agreed vehicle within 4 hours of receipt of faxed instructions as and when required.
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Collection/delivery at client’s convenience
We will agree directly with the client a suitable time and place to deliver the vehicle, and to arrange collection when it is no longer needed.
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Provide direct contact
We will give your client the name and number of a specialist CCL adviser who the client may contact to discuss their needs.
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Help with special requirements
We can help with many special requirements, such as providing vehicles for drivers under 21 or over 70, with endorsed licences, and providing dual control vehicles, motorbikes, refrigerated vans.
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Provide full delivery details
We will explain clearly all delivery arrangements (such as delivery location and timing, the number of drivers using the vehicle, licence details, etc)
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Provide immaculate vehicles
All the vehicles we provide are usually under 2-years old and in immaculate condition.
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8 Monitor customer satisfaction
We have systems in place to record customer satisfaction, so that we may respond promptly and can continually improve our service
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Quality control
We undertake ongoing quality control checks to ensure high performance standards in all areas of our operation.
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Senior contact
We will provide access to a senior management contact if the client should experience any difficulties.
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